Listening and responding to your school complaints

We pride ourselves at Moorfield Primary School as being a listening school.

It is our intention to involve parents fully in the life of the school and to keep transparent lines of communication between home and school open. There are many different ways for parents to communicate with school – for example, reading diaries, open door appointments, parent consultations, parent courses, social media. ALL parents are encourage to complete the annual voice survey and provide us with the feedback necessary to improve our service.

We set out with the sole aim of providing the best possible education for our children. In doing so we work hard to provide high standards of care and services knowing how important it is for children and parents to feel as happy as possible whilst attending Moorfield. If anything falls short of the expectations of children and families, we will do all that we can to put things right and make sure the same thing does not happen again.

We recognise that from time to time parents / carers may have cause to express concerns or even to complain. If this is the case, then we ask that you follow the Complaints Procedure in having your issue swiftly heard and subsequently dealt with; initially we ask you to let a member of staff know what your concern is. We often find that by talking things through straight away, problems can be resolved there and then.

We take all complaints very seriously and will investigate each matter that is raised. We will respond to all complaints as quickly as possible.

To find our complaints procedure and policy please go to policies on the parents’ page.